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General Information on Accessibility and Wireless Technology

There are many different types of wireless products and services available today and getting the right combination is key to experiencing the benefits of the technology. It's important for consumers to determine which phone and which service plan will meet specific needs regardless of whether you have a disability. The Access Wireless Consumer Guide to Wireless Products has been created to assist people with disabilities in determining what wireless features and functions might be most useful.

Doing some research prior to shopping for a new phone will help you to determine which features and functions are important for your needs. For example, people who are hard of hearing may prefer a phone that has vibrate capability, whereas people who have strength limitations may find that a hands-free kit is easier to use. Self-assessment of your abilities will help the salesperson guide you to a product or service that is right for you.

  • Wireless Carrier Accessibility Sites
    The wireless industry is dedicated to offering a variety of solutions and services for customers who are persons with disabilities. Learn more about these companies from their websites.
  • Accessibility Contacts
    The Federal Communications Commission provides contact information for telecommunications companies for your convenience.
  • The Wireless Industry and 9-1-1
    Wireless providers have invested billions of dollars in upgrading the hardware and software in their networks to deploy E-911 service. Wireless carriers have already received-and fulfilled-thousands of Public Safety Answering Points (PSAP) requests for Phase I and Phase II service, and are working actively with PSAPs to meet their needs.